Shipping from Mallorca · Worldwide

FRAMR Shipping Policy

All orders ship directly from our facility in Mallorca, Spain. We partner with globally recognised providers to ensure your gear is delivered quickly, safely and seamlessly across the globe.

At a glance

01 · Dispatch

Processing & Dispatch

Orders are processed and packed at our warehouse Monday through Friday, excluding national and local Spanish public holidays.

• Orders placed before 12:00 PM (CET) on a business day are dispatched the same day.
• Orders placed after 12:00 PM (CET), or on weekends and public holidays, will be dispatched on the following business day.
• During sales, new product drops, or peak triathlon season, please allow an extra 1–2 business days for fulfillment. If any extended delay occurs, our team will notify you via email.

02 · Delivery

Shipping Rates & Delivery Times

We offer flat-rate shipping and threshold-based free shipping depending on your destination.

03 · Customs

Customs, Taxes & Duties

To deliver a premium, hassle-free customer experience, international orders are handled according to your region.

Spain & European Union

All prices include Spanish VAT where applicable. There are no customs duties or extra import fees for shipments within the EU.

United States, United Kingdom & Select Destinations — DDP

Shipments to these regions are sent Delivered Duty Paid. All mandatory customs duties, import taxes, and clearance fees are calculated and collected directly at checkout.

FRAMR settles these charges with local customs on your behalf— there are no surprise fees or extra payments required upon delivery.

Rest of the World — DDU

For countries where DDP is not supported, orders are shipped Delivered Duty Unpaid. Import duties, local VAT, and clearance charges are the sole responsibility of the customer and will be collected by the courier prior to or upon delivery.

04 · Tracking

Tracking, Missed Deliveries & Undeliverable Packages

An automated shipping confirmation email containing your DHL tracking link will be sent as soon as your parcel is dispatched.

Missed Deliveries

If no one is available to receive the package, DHL will leave a delivery notice or contact you via SMS/email to arrange a rescheduled delivery or local pickup point collection.

Undeliverable or Refused Shipments

If a shipment is returned to us due to an incorrect delivery address, failure to collect the package, or refusal to pay local import duties on DDU shipments, we will refund the item value minus a €15 return administrative fee and the original outbound shipping cost.

Lost Shipments

If your tracking status shows no updates for more than 7 business days, please reach out to us. We will initiate an investigation with DHL Express. Once confirmed lost, we will immediately issue a replacement or a full refund.

05 · Changes

Order Changes & Cancellations

Orders enter our fulfillment workflow rapidly. If you need to modify or cancel your order, please email Customer Care at info@goframr.com within 2 hours of placing it.

Once an order has been picked and dispatched from our warehouse, it cannot be canceled, but you may initiate a return within our standard 14-day return window upon arrival.

Customer Care

Need help with an order?

Contact FRAMR Customer Care at info@goframr.com. Please include your order number so we can help you as quickly as possible.