Refund policy
At a glance
Returns
14 calendar days
From the date your order is received
Exchanges
Size or colour
Subject to stock availability
Warranty
3-year legal warranty
Manufacturing defects
Crash Replacement
40% replacement discount
Valid for 12 months from purchase
01 · Returns
Condition of Returned Goods
To protect our inventory and ensure strict hygiene standards for all our athletes, returned items must be in perfect, resale condition.
To be eligible for a refund or exchange, items must be:
- Clean, unworn and unwashed.
- With all original tags still attached and in their original packaging.
- Strictly free from any signs of use, including deodorant marks, anti-chafe creams such as chamois cream, animal hair or strong odours.
We inspect all returns. We reserve the right to refuse a refund or exchange if items are returned damaged, washed or worn beyond the scope of simply trying them on for size in your home.
02 · Exchanges
The Exchange Process
Getting the right fit is crucial for performance. We gladly offer direct exchanges for a different size or colour.
- Please initiate the exchange within the 14-day return window.
- Exchanges are strictly subject to stock availability at the time we receive your return. If the requested size is sold out by the time your package arrives, we will automatically issue a full refund so you aren't left waiting.
03 · Exceptions
Non-Returnable Items
No returns or exchanges will be accepted on customized or team store garments.
Products labelled as final sale cannot be returned or exchanged.
04 · Start a Return
Ready to send something back?
To start a return, contact us at admin@goframr.com.
Returns will need to be sent to the address shared by email once the return process has been initiated.
If your return is accepted, we’ll send you a return shipping label, together with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
The FRAMR Guarantee
Warranty, Care & Crash Replacement
Endurance sports leave marks—on the road, on the trails and on your gear. Because we partner with elite European manufacturers like Gobik and Tactic, we ensure your apparel is built to the highest technical standards.
05 · Warranty
3-Year Legal Warranty
All FRAMR products are covered by a 3-year statutory warranty against manufacturing defects.
We stand by our production quality. If a seam unravels on your second ride, or a zipper derails despite proper use, that is on us.
Contact our Customer Service team and we will repair or replace it free of charge.
06 · Warranty Limits
What is not covered
Endurance apparel is subjected to intense friction, sweat and exposure to the elements. The warranty strictly covers manufacturing faults and does not cover damage caused by:
Fabric pilling from saddle friction, thinning of the chamois pad after thousands of kilometres, or colour fading from extended UV exposure and heavy sweat.
Damage to breathability or elastane caused by fabric softeners, tumble drying, high-temperature washing or leaving sweaty gear stored wet for extended periods.
Snagging your jersey on a branch, Velcro pulls from washing your kit next to gloves, or friction burns caused by hydration pack straps.
Rips, tears or road rash caused by crashes and falls. See our Crash Replacement Service below.
07 · Crash Replacement
Get back out there.
First and foremost, if you are reading this section, we hope you are okay and healing up. The road and the trail can be unforgiving.
If your FRAMR kit has been destroyed in a crash, we don't want you left without gear when you are finally ready to get back to business.
Crash Replacement Service
40% off a replacement item.
The Conditions
This service is valid for one year (12 months) from the original date of purchase. It applies only to the original purchaser and is non-transferable.
How to Claim
Send us an email at admin@goframr.com with:
- Your original order number.
- A brief description of the crash.
- Clear photos of the destroyed garment.
Once approved by our team, we will issue you a personalized, one-time discount code to replace your kit.
Customer Care
Need help with a return?
Contact us at admin@goframr.com. Please include your order number so we can help you as quickly as possible.